Why outsource a Chief Technology Officer?

Many companies choose to outsource their chief information technology office, because:

Cost: The company is not large enough to warrant an employee to provide the company with in-house a chief information technology officer. Outsourcing information technology costs the company a fraction of the cost of hiring an in-house chief information technology officer.

Broader scope: Corporate IT services several industries. This broad scope allows for technologies to be used across different industries. In addition aspects and best practices learned from other companies can be applied to the business.

Faster implementation: Corporate IT services several industries. Each industry tends to have a common set of requirements. A standard framework can be used for the company as a base and any additional company specific requirements can be added on top. This model allows for a faster implementation of the technology planning and implementation.

Challenges that a chief technology officer resolves?

PROBLEM RESOLUTION BENEFITS
Information technology department does not understand the business goals and objectives.
  • Translates business objectives into actionable technology plans and processes.
  • Translates the "technospeak" provided by the information technology department into business terms.
  • Creates transparency between senior management and the information technology department.
  • Allows senior management to continue to operate in the core area of strength by focusing on the business.
Information systems not meeting the business' needs or expensive information technology systems with questionable return on investment. Management of the end to end implementation of business systems including:
  • Business process analysis.
  • Business process documentation.
  • Business process planning and implementation.
  • Researching the best and most cost effective software solutions (including open source) for enhancing, simplifying business processes and with a view to the long term needs of the business.
  • Managing the integration, installation, configuration and support of the integration software.
  • Maximize the use of existing software.
Disparate systems making it difficult to obtain the business intelligence to run the business effectively.  Management of the end to end implementation of the integration of business systems:
  • Business requirements.
  • Data analysis.
  • Researching the best and most cost effective methodsoftware solutions (including open source) for enhancing and simplifying business processes.
  • Managing the installation, configuration and support of the software.
  • Assurances that the most appropriate software has been used.
  • Peace of mind that every aspect of the software has been considered and that the software is used to its maximum benefit for the business.
Business may be prone to business interruption, due to technology failure Reviewing and managing the implementation of:
  • Security systems monitoring.
  • Backup.
  • Disaster management and recovery.
  • Peace of mind that the business can continue to operate uninterrupted or within a reasonable time frame.
Lack or no business policies around technology  Reviewing and creating policies in the areas of:
  • Security policies.
  • Acceptable use policies.
  • Consulting/contractor agreements
  • Asset management 
  • Peace of mind that the business' interests are protected from staff and consultants/contractors. 
Consultants holding the business hostage and/or are overcharging for their services.  Ensuring that:
  • Business requirements are clearly defined, thereby avoiding costly overruns and doing additional work to correct issues which ought to have been identified early on.
  • Prices charged for services reflect the actual work that needs to be done to achieve desired outcomes.
  • Deliverables meet requirements as defined and follow best practices.
  • Agreements with consultants have the business’ interest at heart. For example: provision of source code, documentation, etc. 
  • Peace of mind that the use of consultants and contractors are supporting the business. 
Inconsistency in the way technology is implemented  Manage the way technology is implemented by:
  • Creating frameworks to standardize servers and workstations.
  • Creating frameworks around naming conventions.
  • Creating a software library and an auditing process. 
  • Lower failure rates of information technology systems.
  • Lower costs for information technology systems. 
Ineffective information technology department  Help information technology department by:
  • Translating senior management's requirements into "technospeak".
  • Create processes to manage support problems effectively.
  • Create metrics to measure staff's effectiveness. 
  • Effective information technology department.
  • Effective information technology department that streamlines business processes, increases operational efficiency and sets the stage for business optimization, cost savings and growth strategies. 

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